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Delivery

The presentation of our goods does not represent a binding offer on our part. It is only after you have ordered goods that a binding offer occurs in accordance with Section 145 of the German Civil Code. If this offer is accepted, we send you an order confirmation by email and the goods are prepared for shipping. This forms a purchase agreement between you and us. If the goods you have ordered are not available, we reserve the right to not provide this service, and we will immediately inform you about this before completing the contract.

Your orders are processed and dispatched from Monday to Friday.
If you place your order on a German national holiday, it will be processed on the next business day. Every order is dispatched and/or delivered within the time period that applies to each specific country. (see country list)

All of our packages are delivered by DHL and DHL Express, which means they can also be delivered on a Saturday (just in Germany and Austria). Delivery is only possible to home or business addresses, but under no circumstances is it possible to deliver to a P.O. box. All shipments will be done from Germany.

Taxes or customs duties may apply to international orders (including Switzerland) and are determined by the customs authorities of the country of destination. This is not always the case, but taxes and duties are determined based on the order value and a possible tax-free rate applicable to goods imported into the country of destination. The recipient is responsible for the payment of such taxes/fees. Sometimes such costs are referred to as "additional postage". For further information, please contact your local customs office.

In principle, it is only possible to place orders and have goods delivered to the countries on our list. If you would like to have goods delivered to a country that is not on the list, we will try our best to accommodate your request.

In such cases, please contact us by using our contact form.Contact form

Delivery (except possible duties and taxes) is generally done as follows to all of the countries listed below.

Country Comment
Andorra free of charge (inclusive possible duties and taxes)
Austria free of charge
Belguim free of charge
Bulgaria free of charge
Croatia free of charge
Cyprus free of charge
Czech Republic free of charge
Denmark free of charge
Estonia free of charge
Finland free of charge
France free of charge
Germany free of charge
Greek free of charge
Hungary free of charge
Iceland free of charge
Ireland free of charge
Italy free of charge
Latvia free of charge
Liechtenstein free of charge (inclusive possible duties and taxes)
Luxembourg free of charge
Malta free of charge
Monaco free of charge
Netherlands free of charge
Norway free of charge (inclusive possible duties and taxes)
Poland free of charge
Portugal free of charge
Romania free of charge
San Marino free of charge
Slovakia free of charge
Slovenia free of charge
Spain free of charge
Sweden free of charge
Switzerland free of charge (inclusive possible duties and taxes)
United Kingdom free of charge
Vatican City free of charge (inclusive possible duties and taxes)

Payment

The prices we display are to be understood as final prices that include tax (inside the EU).

We offer the following methods of payment

  • VISA
  • MasterCard
  • American Express
  • PayPal
  • Express bank transfer

Unfortunately, we can only accept the payment options listed above.

Please note that our prices are only listed in EURO, or in GBP for the UK, or in Swiss Franc for Switzerland.

Payment processing

Credit Card:

If the order is being placed with your credit card, the amount will be debited from your account as soon as the data has been verified and the goods have been sent. After a return the credit to the used credit card will be given, which is the only type of refund available.

Express bank transfer:

If an express bank transfer is used, payment is performed as soon as you approve the express bank transfer, which is then debited to your account.

PayPal:

Orders can also be paid for via PayPal, and you can make this selection during the ordering process. At the end of the order process you will be redirected to PayPal. Existing PayPal customers can log in directly with their user data and make the payment. New PayPal customers can start the registration process there. After a return the credit to the used PayPal account will be given, which is the only type of refund available.