All about your return
If you do not like one or more items from your order or it does not fit, you can of course make a return within 14 days after receipt of the package.
For your return we aks you to fill in the attached return slip always filled in with the package and to allow us a faster processing of your return.
Please note that the costs of the return shipment are to be borne by you.
Please note the correct shipping address:
Returns - Exchange
If you want to exchange an items, we aks you to order it again via the normal order method. The return will be refunded accordingly. However, the shipping costs are yours. Please send your package back FREE. Unfree returns will not be accepted. Please enclose the returns slip inside the parcel and do not attach it outside in a mailing bag.
Upon receipt of your return, the amount will be refunded to you within 7 working days.
Has the return period of 14 days been exceeded?
If you have exceeded the statutory right of withdrawal of 14 days, we will normally no longer accept the return and return the goods to you. You have to pay for the postage.
If, at our sole discretion, we accept your late withdrawal, we will charge a processing fee of up to 20% of the value of the goods.